FAQ
How long should I use it for?
Use it for 5 to 10 minutes per session, 1 to 2 times a day, depending on your respiratory needs. You can use it more frequently in the event of discomfort or intense coughing (always without exceeding 3 uses/day unless medical advice is sought).
What is the battery life?
Operates on 2 AA batteries or via USB-C cable (included). Autonomy depends on the mode used, but the batteries provide several days of light use on average.
What water should I use?
Preferably saline solution or distilled water. Do not use tap water, essential oils or liquids that are not recommended - they could damage the device.
Is this a medical device?
No. This product is not a medical device and does not replace treatment prescribed by a healthcare professional. It is a wellness device designed to improve daily respiratory comfort.
What is the delivery time?
Delivery takes between 7 and 12 days.
How long does it take to receive a tracking number?
It takes 2-3 working days.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
How can I pay?
We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many others.
Is payment secure?
Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure.
If I'm not satisfied with Nebuzo, can I get my money back?
Of course, your satisfaction is very important to us, which is why we offer a 60-day guarantee.
What are the conditions of the guarantee?
To qualify for a refund, you must meet the following conditions:
1. The Nebuzo must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@getnebuzo.com.
Where can I contact you for further information?
You can contact us at support@getnebuzo.com